Negotiating
with Agencies
by
Herbert D. Hinkle, Esq.
Herbert D. Hinkle
Law Office
2651 Main Street
Lawrenceville, New Jersey 08648
(609) 896-4200 or (215) 860-2100
Over the years,
parents of people with disabilities will have frequent contact with
public and private agencies serving people with disabilities. Here
are some thoughts on how to be effective:
- Know what you
want.
General complaints
to agencies about an overall dissatisfaction seldom accomplish
anything. On the other hand, a request for something specific
can be successful:
"I need 5 extra hours of services because . . .
- Know your rights.
If the agency
denies service, ask for a copy of the policy or law upon which
it is relying.
- Be persistent.
If providers
believe you will easily give up, there is a temptation to ignore
you and focus attention on other families.
- Know when to
compromise.
In negotiations,
both sides often must give up something. It is important to realize
compromise is often necessary. Flexibility is helpful.
- Go up the chain
of command.
Sometimes
a person with whom you are dealing is on your side, but lacks
the authority to give you what you need. Understand this and be
prepared to go to supervisors.
- Document your
efforts.
Letters that
are short and to the point are helpful.
- Involve a lawyer?
Sometimes
it is a good idea with important issues to consult an attorney
to learn your rights and develop a strategy. For most day-to-day
problems, this is unnecessary.
Copyright 1999
H.D. Hinkle. All rights reserved.
Mr. Hinkle
maintains a multi-state law practice with offices in Lawrenceville,
Florham Park, and Marlton, NJ, and Yardley, Pa. Mr. Hinkle and his
colleagues Ira Fingles, and Paul Prior lecture and write frequently
on topics of law, aging, and disability, and are available
to speak to groups in New Jersey and Pennsylvania
at no charge. Call (609) 896-4200.
